Service Desk :: Personal Narrative Writing

Service DeskI find myself working at the Service Desk about noon on a Sunday afternoon. The church Rush has begun. People with their three piece suits and Sunday dresses on all come to shop. Then this gentleman and his daughter come in and the dreaded happens. They possess a video game, that is opened, with a receipt. One of the toughest situations to deal with. The account, in extreme cases, goes like thisHi, I register.Hello, Id like to final payment this. Here is the receipt, the node replies. I see that it is Mario Party for the Nintendo 64 and it is opened.Okay, I tummy substitution this for another copy of Mario Party, I say.I dont indispensableness another copy. It was to difficult for my kid, the guest says.Well, due to copyright law issued by the Federal government I cannot refund your money or issue an exchange except for an exact copy of this game, I explain.I never have had a problem with returns before at this store, the guest tells you.One moment, I say as I go get the return policy pamphlet. I then point out the phrase which applies to the situation.Well this says I can return electronics with a receipt, says the guest as they point to a different section of the return policy.In certain instances it is that easy, but in this case I can issue you another copy of Mario Party due to copyright, I say.Well, I shop here(predicate) every week. I buy stuff for home, the office, and gifts. Ive never had a problem before. Are you telling me I just threw away $55?? retorts the guest in an angry manner.Im sorry, would you like to blab with the manager? I ask. That phrase is one of my favorite questions in a situation such as this.Yes, I do exclaims the guest. I turn nigh and pick up the walkie-talkie and call for the Lead on Duty.LOD can you come to the service desk? I speak in to the walkie.Be there in a minute, the walkie says back with Brians voice.As I stand there the gentlemans little daughter says in the cutest little voice, If we buy someth ing here and have the receipt we can return it. I just look at her then at her father a give a plan smile. The time it takes the LOD to arrive at the service desk seems like an eternity.